Rising from the Ashes – Samsung’s (should be) Plan for the Best

Crisis Management 101: The process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. I’m not sure why I fretted over over the Galaxy Note7 inflight announcement last week during the short flight from Victoria to Vancouver. After all, as an airline passenger service agent I had been making the same announcement at Victoria Airport’s Gate 6 ever since Transport Canada made it a federal offence for passengers to carry the smartphones on their person or to pack them in their luggage. It may have been my seatmate’s sideways glance at the Galaxy Note3 that I was tucking into my purse, or my response to him, an almos

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